FAQs

Orders are processed within 1 business day (Mon–Fri). Small and medium-sized items typically arrive within 1–3 business days after processing. Large or oversized items shipped by freight typically arrive within 3–7 business days depending on your location. A tracking link will be emailed to you once your order ships.

If your order hasn't arrived within 7 days, please contact us at contact@fashodre.com.

You can track your order by clicking the tracking link in your shipping confirmation email, or by entering your order number in the Order Status section on our website. Please allow up to 48 hours after shipment for tracking updates to appear.

Yes! Fashodre LLC offers free standard shipping on all U.S. orders with no minimum order required — including large freight items. No hidden fees, ever.

Currently, we only ship within the contiguous United States. We do not offer international shipping at this time.

Orders placed before 11:00 PM CST (UTC −6) on business days (Mon–Fri) are processed the same day. Orders placed after this time will be processed the next business day.

Yes. Oversized items — such as large solar panel systems, garden structures, and bulky home improvement products — are shipped by freight carrier. These orders typically arrive within 3–7 business days. The freight carrier will contact you by phone to schedule a delivery appointment before arrival. Please visit our Freight Shipping Policy for full details.

We do not support multiple shipping addresses within a single order. For multiple destinations, please place separate orders for each address.

Please contact us immediately at contact@fashodre.com or +1 (701) 491-5281. If your order has not yet shipped, we can update the address. If it has already shipped, we will need to wait for the item to be returned before arranging redelivery.

If your package is marked as undeliverable and returned to us, we will contact you to arrange redelivery or issue a full refund.

We accept Visa, Mastercard, American Express, PayPal, Stripe, Google Pay, and Apple Pay. All transactions are fully secured with SSL encryption and processed through PCI-DSS-compliant payment providers.

We do not currently offer financing or payment plans. All orders must be paid in full at checkout.

Yes. Our website is fully protected with 128-bit SSL encryption. All payments are processed through PCI-DSS-compliant payment gateways. Fashodre LLC never stores your full credit card number on our servers.

Yes, you can cancel your order at any time before it ships. Please contact us as soon as possible at contact@fashodre.com or +1 (701) 491-5281. Once an order has shipped, it cannot be cancelled but can be returned under our 90-day return policy. Visit our Cancellation Policy for full details.

Please contact us immediately at contact@fashodre.com or +1 (701) 491-5281 and we will do our best to accommodate changes before the order ships.

We accept returns of both defective and non-defective items within 90 days of delivery. Simply contact us at contact@fashodre.com or call +1 (701) 491-5281 to get started. For full details, visit our Refund & Returns Policy.

• Defective, damaged, or incorrect items: We cover all return shipping costs. We will provide a free prepaid return label.
• Change-of-mind returns: We also provide a free prepaid return label on all approved returns.

In all cases, once we receive and inspect the returned item, you will receive a full refund with no restocking fees, processed within 7 business days.

Once we receive and inspect your return (within 72 hours of receipt), your refund will be processed within 7 business days. You will receive a full refund including original shipping fees. We never charge restocking fees.

For exchanges, please email us at contact@fashodre.com with your order number and the item you would like to exchange. Our team will guide you through the process.

Email us at contact@fashodre.com with your order number and clear photos of the damage. You do not need to return the damaged product — we will replace it at no additional cost. If a replacement is not available, we will issue a full refund or offer an alternative item of your choice.

We sincerely apologize for any errors. Please email us at contact@fashodre.com with your order number and a description of the issue. We will cover all costs to send you the correct item and provide a prepaid return label if needed.

Yes. All products sold on fashodre.com are covered under the original manufacturer's warranty. Warranty periods and coverage vary by brand and product — please check the individual product listing for details. For more information, visit our Warranty Information page.

Manufacturer warranties typically cover manufacturing defects, defective parts, and mechanical or electrical failures under normal residential use. They generally do not cover misuse, improper installation, unauthorized modifications, or normal wear and tear.

Contact us at contact@fashodre.com with your order number, full name, a description of the issue, and photos or videos if applicable. We will work with the manufacturer to resolve your claim as quickly as possible.

We do not sell replacement parts directly. However, if your product is under warranty, the manufacturer may ship replacement parts directly to you. Contact us at contact@fashodre.com and we will help coordinate this for you.

Assembly support is available for many of our products. Contact us at contact@fashodre.com or +1 (701) 491-5281 for details specific to your order.

Yes, all products include detailed assembly instructions in the package. Our support team is also available to assist if you have any questions during assembly.

Try clearing your browser cache and cookies, then reload the page. You can also try a different browser or device. If the issue persists, please contact us at contact@fashodre.com with details about the problem.

Take a screenshot of the error and email it to contact@fashodre.com. Our team will investigate and resolve it as quickly as possible.